Step 1: Contact our office to confirm the unit isn’t at maximum occupancy (this is uncommon) and provide the name of the new roommate so we can watch for their application.

Step 2: The new tenant completes a generic Application to Rent on our website. Once approved, an Addendum will be uploaded to the tenant portal for all existing tenants (and co-signers, if applicable) to sign, officially adding the new person to the lease.

A $50 administrative fee will be applied once the Addendum is uploaded. The new roommate will also receive a copy of the original lease and move-in condition form.

Please note: We do not split rent among roommates. All tenants on the lease are equally responsible for the full month’s rent, and we do not mediate roommate disputes or handle rent splitting.

Have a roommate moving out? No problem. We can upload an Addendum to the tenant portal to remove the roommate from the lease.

A $50 administrative fee will apply (this fee is waived if the removal occurs during a lease renewal). All current tenants and co-signers, if applicable, must sign the addendum in order for the roommate to be officially removed from the lease.

Please note: the remaining tenant(s) must provide proof that they can financially qualify for the rental on their own and must also be in good standing with the management company. If these requirements are not met, we will not approve the removal of a roommate or co-signer from the lease.

Security Deposit Policy:

Any security deposit held will only be refunded when all residents vacate the unit. We do not partially refund or distribute security deposits when one roommate moves out.

If one roommate paid a portion of the security deposit, any reimbursement must be handled directly between the roommates. Our office does not get involved in roommate or payment disputes.

Life happens, and sometimes plans change. If you need to break your lease, the first step is to submit your request to our office in writing. Having everything in writing is best practice for both you and our team and helps ensure everything is properly documented.

In your request, please include a firm move-out date so we can begin marketing the unit and planning accordingly.

There are two parts to breaking a lease:

Lease Break Fee – A lease break fee will be charged (please contact our office for the exact amount). 

Ongoing Rent Responsibility – You will remain responsible for rent and utilities until the lease expiration date or until a new tenant moves in, whichever occurs first.

Once we receive your written notice, we will begin the process of marketing the unit and working to find a replacement tenant.

Per the lease agreement, renters are required to maintain renters insurance with a minimum of $100,000 in liability coverage  for damage to the landlord’s property. Prior to move-in, please provide a copy of your renters insurance policy showing the names of the insured, the policy expiration date, and the coverage amount.

Tenants are responsible for maintaining renters insurance and providing proof of coverage throughout the duration of the tenancy. If proof of coverage is not provided, you will automatically be enrolled in our $14/month Liability to Landlord insurance program.

Please note: The $14/month Liability to Landlord policy does not cover your personal belongings. It only provides liability coverage to the landlord.

For additional details, please review the attached insurance information here: Liability to Landlord Insurance

Have a pet, service animal, or emotional support animal? Here’s what we need:

Some property owners do not allow pets. However, if you have a service animal or emotional support animal (ESA), we will review your request in accordance with Washington Fair Housing laws.

To request an accommodation for an assistance animal, the resident must provide documentation from a qualified healthcare provider that:

• Confirms the resident has a disability
• States that the assistance animal is necessary for the resident to have an equal opportunity to use and enjoy the dwelling
• Describes how the animal assists with or alleviates the effects of the disability

The landlord may request reasonable documentation only as necessary to evaluate the accommodation request. The landlord cannot require detailed medical records, a specific diagnosis, or specialized certification/registration for the animal.

The healthcare provider’s name and contact information must be included so we can verify the provider.

For Pets (Non-ESA/Service Animals):

If the animal is a pet, please contact us before applying (or before obtaining the pet if you are a current resident) with the following information:

• Approximate age
• Breed
• Size/weight

Once we have this information, we can confirm whether the pet is eligible and provide details regarding the pet deposit and monthly pet rent.

If you are planning to get a new pet, please also provide the date you expect to bring the pet home. If the pet is brought home mid-month, pet rent will be prorated in the first month. The Pet deposit and pet fee must be paid within 24 hours of bringing the pet home.

Pet Insurance Requirement:

All approved pets must have pet liability insurance with a minimum of $300,000 in coverage for potential pet-related damage or injuries, and proof of coverage must be provided.

Planning to move out? Please review the following information to help ensure a smooth move-out process.

Notice to Vacate

If you plan to move out, please provide written notice to our office. Notice may be submitted in writing to our office or emailed to sking@nfrents.com.

If you need to break your lease before it expires, please visit our “Life Happens: Need to Break Your Lease?” tab for more information.

Forwarding Address 

Please provide a forwarding address so we can mail your security deposit disposition and any applicable refund check.

If you would like a refund check made payable to only one person listed on the lease, all leaseholders must complete and sign a Security Deposit Agreement authorizing this arrangement. Otherwise, the refund check will be issued to all parties listed on the lease agreement.

Cancel Automatic Payments

If you have automatic payments (autopay) set up through your online resident portal, please cancel them before moving out.

Utilities

Please contact your utility providers to remove your name from the utility accounts effective on your lease expiration date. Do not request that utility service be disconnected or shut off. Utility services must remain active.

Returning Your Keys

All keys must be returned when you vacate the property. Please label your keys before dropping them off. If you are unable to label them, please text, call, or email our office to confirm that your keys have been dropped off.

Office Drop Box Location:

Northern Frontier PM

1410 S. College Avenue, Unit 101

College Place, WA

The drop box is located on the exterior entrance door on the ground floor. Simply open the top of the box and place the keys inside.

Upcoming Showings

As we prepare to re-rent your home, we may schedule showings for prospective residents. When a showing is requested, we will provide at least 48 hours’ notice before entry, in accordance with our office policy and applicable law.

Security Deposit Disposition

After you vacate the property and return possession, our office will complete the move-out process and prepare your security deposit disposition.

Washington State law generally requires the security deposit refund and/or written statement explaining any deductions to be delivered within 30 days after the tenancy ends and the tenant vacates the premises.

Need Storage After Moving Out?

If you need temporary or long-term storage, Isaacs Mini Storage offers drive-up storage units with month-to-month rental options in Walla Walla.

Isaacs Mini Storage

1737 E. Isaacs Avenue

Walla Walla, WA

• Storage options: Drive-up units
• Rental terms: Month-to-month
• Phone: (509) 540-4583

Visit Isaacs Mini Storage online to view current unit availability and pricing. Click here: https://www.wwministorage.com/